Effective Date: 05/01/2025
At Trendller.com, customer satisfaction is our priority. We strive to deliver high-quality soft toys with the best service possible. However, if you are not completely satisfied with your purchase, please review our Refund & Cancellation Policy below.
Delivery Time & Shipping Policy – Trendller.com
At Trendller.com, we ensure that your soft toys reach you in the fastest and safest way possible. Below are our shipping and delivery timelines to help you know when to expect your order.
Estimated Delivery Time
📍 Domestic Orders (Within India)
- Metro Cities: Min 3 Days and Max 6 business days
- Other Cities & Towns: Min 5 and max 7 business days
- Remote & Rural Areas: Min 7 and Max 10 business days
🌍 International Orders
- Standard Shipping: 10-15 business days
- Express Shipping: 5-7 business days
🚚 Note: Delivery time may vary based on location, courier service, and any unforeseen circumstances like weather conditions, strikes, or public holidays.
Order Cancellation Policy
Before Shipment:
- You may request an order cancellation within 5 hours of placing your order.
- Cancellation requests must be made via email or customer support with your order number.
- If the order has not been processed yet, we will issue a full refund to your original payment method.
After Shipment:
- Once the order is shipped, it cannot be canceled.
- If you no longer wish to keep the product, you may request a return (refer to our Return Policy below).
Return & Refund Policy
We accept returns & refunds only for damaged, defective, or incorrect products.
Eligibility for Returns:
✔ The return request must be made within 5 days of receiving the product.
✔ The product must be unused, in its original packaging, with all tags intact.
✔ A valid proof of purchase (invoice/order confirmation email) is required.
✔ Customers must provide clear images/videos of the damaged or incorrect product.
🚫 Non-Returnable Items:
- Personalized/customized products.
- Items without original packaging.
- Products damaged due to misuse, improper handling, or accidents.
How to Request a Return?
- Contact our support team via email at support@trendller.com or call +91-99900-98128.
- Provide your order details and attach pictures of the issue.
- Once approved, we will arrange a pickup or guide you on return shipping.
- After inspection, your refund will be processed within 7 business days.
Refund Process
✔ Approved refunds will be credited back to the original payment method.
✔ Refunds typically take 7 business days to reflect in your account.
✔ If the refund is delayed, please check with your bank or payment provider.
🚫 Refunds will not be issued if:
- The product is returned without prior approval.
- The item is damaged due to customer misuse.
- Return requests are made after the eligible return period.
4. Exchange Policy
- We offer exchanges only for defective or incorrect products.
- If the requested replacement is unavailable, a refund or store credit will be provided.
Contact Us
For any refund, return, or cancellation inquiries, feel free to reach out:
📧 Email: support@trendller.com
📞 Phone: +91-9990098128
📍 Address: B4/17C, Keshav Puram, ND-110035
We appreciate your trust in Trendller.com and are here to assist you with any concerns! 😊